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Curso gratis de Gestión de quejas y reclamaciones en materia de consumo
¡FORMACIÓN GRATUITA! Curso de gestión de quejas y reclamaciones. ¿A qué esperas para mejorar tu CV? ¡Entra y revisa el temario!
Matricúlate gratis
Presencial
90 horas
Home
Gestión de quejas y reclamaciones en materia de consumo¡FORMACIÓN GRATUITA! Curso de gestión de quejas y reclamaciones. ¿A qué esperas para mejorar tu CV? ¡Entra y revisa el temario!
Acerca de este curso
¿Vas a dejar pasar la oportunidad de ampliar tus competencias en la gestión de quejas y reclamaciones? Aprovecha esta formación 100% subvencionada y aprende todo lo que necesitas para abordar este tipo de gestiones adecuadamente y mejorar tus habilidades en la atención al cliente. ¿Estás preparado/a para dar el paso?
Detalles del curso
Detalles del curso
Ventajas
- Formación 100% subvencionada.
- Especialízate en atención al cliente y la gestión de consultas, reclamaciones y quejas en consumo.
- Aprovecha esta oportunidad y mejora tus herramientas comunicativas.
Te interesa
Inscríbete ya. Aprovecha este curso totalmente gratuito y mejora tu CV. ¡No dejes pasar la oportunidad!
Cuéntame más¿Por qué apuntarte?
En este curso aprenderás a gestionar las quejas y reclamaciones del cliente /consumidor / usuario.
Salidas Laborales
- Técnico/a en atención al cliente y resolución de reclamaciones
- Agente de servicios de consumo
- Responsable de calidad y atención al consumidor
Curso organizado por:
C/ de Téllez, 58
- Dirigido a personas desempleadas de la C.A de Madrid
Qué aprenderás con el temario
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- Marco de protección del cliente, consumidor y usuario en consumo
- Atención y gestión de consultas, reclamaciones y quejas en consumo
- Mediación y arbitraje en materia de consumo
- Comunicación en situaciones de quejas y reclamaciones en consumo
- Negociación y resolución ante una queja o reclamación de consumidores y usuarios
- Control de la calidad del servicio de quejas y reclamaciones
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