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Curso gratis de Resolución de conflictos
¡Aprovecha esta formación y mejora como profesional! ¡Curso 100% subvencionado! Revisa el temario e inscríbete.
Matricúlate gratis
Online
30 horas
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Resolución de conflictos¡Aprovecha esta formación y mejora como profesional! ¡Curso 100% subvencionado! Revisa el temario e inscríbete.
Acerca de este curso
Fórmate con este curso 100% subvencionado en competencias para mejorar el servicio de atención al cliente. Aprende a empatiza y afrontar conflictos que puedan crear una mala imagen para tu empresa. No dejes escapar la oportunidad de mejorar como profesional en tu sector. Amplía tus conocimientos y descubre nuevas técnicas y metodologías para prestar un gran servicio de atención al cliente en tu empresa.
Detalles del curso
Detalles del curso
Ventajas
- Formación 100% subvencionada.
- Aprende a elaborar estrategias que te permitan resolver situaciones conflictivas
- Desarrolla tus soft skills y añade valor a tu CV
Descargas disponibles
Te interesa
Este curso te interesa si quieres mejorar como profesional en el servicio de atención al cliente.
Cuéntame más¿Por qué apuntarte?
Este curso te proporcionará técnicas y habilidades par responder ante situaciones conflictivas con la máxima eficacia posible.
Salidas Laborales
- Mediador/a en entornos laborales o educativos
- Técnico/a en gestión y resolución de conflictos
- Facilitador/a de procesos de negociación y diálogo
Curso organizado por:
C/ Doctor Sant Ponç, 60-66
- Para personas trabajadoras y residentes en Cataluña
Qué aprenderás con el temario
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- Definición del conflicto y clasificación de los elementos
- Técnicas de comunicación y gestión emocional
- Herramientas aplicables a la gestión del conflicto
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